Returns

We offer  a 14 days for ‘No Quibble’ return* on all devices.

Customers who are availing of the ‘No Quibble’ returns policy (within the first 14 days after the sale) need to contact us first at sales@phonesforsale.ie . A full refund (for device only, not postage costs) will be issued only after we have received the device back and it has being tested. Device must be returned to us in the same, unused condition as it was dispatched in. You must contact us prior to sending any devices back. Original packaging and/or accessories must be included. Once we receive the item and test/examine it, a refund is then issued less delivery charge.

Warranty: Your warranty does not cover physical or liquid dammage to your device. Your product must be reported and returned before the expiry of your warranty (from the date of purchase). The warranty for the phone battery is 90 days only as battery's can be affected by being over charged and poor charging accessories. 

When returning the goods, we advise you to insure against loss or damage in transit. refurbishediphones.ie will not be refunding or exchanging any goods that have being damaged or lost in the post. The cost for the service to return items via registered post is minimal compared the cost of a lost or stolen smartphone. We cannot stress enough how important it is to registered and insure valuable items in the post

  • Items should be returned in the exact condition they were received with all original packaging, contents, instructions and inserts.
  • refurbishediphones.ie will not refund faulty goods that have been damaged through misuse or accidental damage.
  • Faults found after unlocking of mobile phones yourself or by using another provider will not be the responsibility of refurbishediphones.ie and will not be replaced or refunded.
  • refurbishediphones.ie  will not issue any refunds for devices that have being returned to us with damage or tampering to the internal security seals.
  • Any returns should be sent to the address below:

Subject to the terms set out below, you have the right to cancel your Order and return the goods, anytime before and up to fourteen (14) business days starting from the day after the goods are received by you, provided the goods are in perfect condition and the packaging remains in an ‘as new’ state, and provided that;

There will be a deduction of 15% restocking fee taken from the value paid, as refurbishediphones.ie have to carry out checks on each return phone which is time consuming. 

Refunds:

Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within 3 - 5 working days days of receipt by us of the returned goods (as set out herein) or cancellation of the Order as the case may be.

You may contact us at sales@refurbishediphones.ie and we will assist you with the return by providing you a returns number and return shipping address.

If you have purchased a Apple product it is your responsability to ensure you have removed your Apple ID & All passwords associated with the device.

Goods must be returned within a reasonable time. This time frame may vary from product to product and you will be advised of this time by the Customer Care team.

If you would like to know any more information about our returns policy feel free to email us at sales@refurbishediphones.ie.