Device must be returned to us in the same, unused condition as it was dispatched in within 14 days of receiving the item. Please note, we reserve the right the deny a refund if we suspect the device was used or damaged in this time. You must contact us prior to sending any devices back. Original packaging and/or accessories must be included. Once we receive the item and text/examine it, a refund is then issued, minus the delivery costs.

Any goods that are deemed to be faulty within the warranty time periods will need to be returned to via registered post or tracked courier at the customer’s cost. On faulty devices, will cover all and any repairs that are required (within the parameters of the warranty policy). Where a refund is offered, this will include the original cost of postage.

A full refund (for device only, not postage costs) will be issued only after we have received the device back and it has being tested. If we suspect the device has being used, tampered with or damaged, we reserve the right to refund.

When returning the goods, we advise you to insure against loss or damage in transit. will not be refunding or exchanging any goods that have being damaged or lost in the post. The cost for the service to return items via registered post is minimal compared the cost of a lost or stolen smartphone. We cannot stress enough how important it is to registered and insure valuable items in the post. Items should be returned in the exact condition they were received with all original packaging, contents, instructions and inserts. will not refund faulty goods that have been damaged through misuse or accidental damage. Faults found after unlocking of mobile phones yourself or by using another provider will not be the responsibility of and will not be replaced or refunded. will not issue any refunds for devices that have being returned to us with damage or tampering to the internal security seals.